Customer responsibilities
- Maintain compliance with the policies of each connected marketplace
- Provide accurate business information and promptly update ownership changes
- Use automation features in accordance with applicable laws and platform rules
Terms
Terms of service summary
This overview highlights the commitments on both sides of our partnership. Your contract may include additional schedules or data processing terms tailored to your deployment.
Service commitments
- 99.5% uptime SLA for core automation services with credits for extended downtime
- 24/7 incident response for trust and safety escalations
- Regular product updates with change management notices delivered at least 7 days prior
Billing and termination
- Monthly plans renew automatically and can be cancelled anytime before the next cycle
- Annual commitments include a 45-day opt-out if onboarding milestones are not achieved
- We retain operational data for 30 days after termination unless you request deletion sooner